Linked below are instructions provided by Quicken on how to do so:ĭeactivate online banking services for a Quicken accountĭeactivate online banking services for a QuickBooks account Step #3 If you are still getting an error, you must deactivate and reactivate your accounts in order to re-sync them. Step #2: If the financial institution name is correct, try completing an Update Now process rather than the usual One Step Update process. If it doesn't match this, deactivate each account, change the financial institution name, and reactivate each account.For STCU business online banking, ensure the financial institution name says “STCU Business” for Web Connect or Direct Connect.For STCU personal online banking and Legacy business online banking, ensure that the financial institution name says 'Spokane Teachers Credit Union-new.' (The '-new' must be in the name).Choose 'Edit Account' or 'Edit Account Details.'.To make sure Quicken is downloading from the correct 'financial institution' name: Step #1: Quicken may be trying to connect to our previous online connection. If using an up-to-date version of Quicken, try these troubleshooting steps below to correct issues with Quicken transaction downloads: (Before attempting the steps below, check to make sure your version of Quicken is up to date by visiting Quicken Update Support.) Why won't Quicken or QuickBooks download my transactions? STCU is not able to provide instructions on how to operate your PFM program or sites. In addition, Intuit has discontinued some older versions of Quicken and QuickBooks, which may no longer function properly or support transaction downloads. If you are experiencing troubles downloading transactions to any of the PFM programs or sites listed above, we encourage you to first contact the maker of the program or site to handle technical support for their specific product. *Note: STCU provides limited troubleshooting assistance for platforms not owned by Intuit. These personal financial management (PFM) tools are typically capable of performing automated transaction downloads from STCU: STCU supports Intuit products and works with Intuit on troubleshooting and connection issues. Which PFM tools and download methods are compatible with STCU online banking?

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